Some call agent reps have told customers that key account information was omitted from databases linking the networks customers were notified to establish a Frontier ID in advance of the switch, though some said they never received or noticed those instructions. Man charged with killing Stamford man outside downtown Bridgeport restaurantР”Р‡rontierРІР‚в„ўs new customers have picked up hints from their interactions with call center agents and detailed some of the technical problems online, even as they deal with extended delays in resumption of service and, as of Thursday, random interruptions in established service for unspecified integration work.Darien will enter into negotiations for $100 million island.Darien High School student who died remembered as avid athlete and loyal friend.Police: CT woman broke into 41 cars, rammed 8 police cruisers, injured 7 officers.Old Greenwich shopkeeper ordered to remove outdoor floral display or face consequences.Stamford man, 66, dies nearly a year after РІР‚ВbrutalРІР‚в„ў assault alleged attacker may face upgraded charges.Town by town, Ukrainian prosecutors build Russian war crimes cases.With McCarthyРІР‚в„ўs comments in February demonstrating the company was aware of the delays it would take to reproduce that on-demand library, unanswered is how Frontier failed to build awareness among its new customers to expect that delay, with many expressing surprise and complaining of an overall lack of information on the changes from Frontier. With network derailments occurring in Florida, Texas and California this past week, Frontier (Nasdaq: FTR) has yet to produce a detailed analysis of the glitches as it was forced to do for Connecticut, except in the case of video-on-demand titles, which it has disclosed it began receiving from Verizon only after executing the acquisition of territories at midnight Thursday.

As we execute on the Verizon (integration), I think youРІР‚в„ўll see a very smooth transition and no impact like we saw in Connecticut.РІР‚Сњ РІР‚СљThat was probably the biggest single issue that happened on the Connecticut integration that ultimately led to some of the problems day one and in the first month or so. РІР‚СљOn the operational side, weРІР‚в„ўve taken great pains and steps to stage the cutover so that we don't have as much happening that first night - in fact, the Verizon video cutover will take place over a number of days so that we minimize the potential impact, and we can back out of any step at any point,РІР‚Сњ McCarthy said at the time. In a February conference call with investment analysts, McCarthy expressed confidence in the Verizon transition. Coupled with the companyРІР‚в„ўs subsequent acknowledgment of problems linking VerizonРІР‚в„ўs network to its own, it appears Frontier was little better positioned to absorb a far-flung broadband network in 2016 than it was in 2014 in taking on AT&TРІР‚в„ўs operations in Connecticut, when it was hit with some of the same complaints that bedeviled it this past week.Р”Р‡rontier ended up paying $10 million in customer credits in Connecticut, and has been fighting customer attrition in the 14 months since.

The number of complaints for Frontier, under CEO Dan McCarthy and the companyРІР‚в„ўs chief technology and customer service leaders in Steve Gable and Cecilia McKenney, respectively, was well over 5,000 and still counting as of Thursday. Alexander Soule / Hearst Connecticut MediaР”Р„s Frontier Communications fumbled its way through a first week of business with customers it inherited from Verizon Communications in three states, a patchwork of social media posts has emerged to sum up some of the failings the Norwalk-based giant experienced - covering everything from database omissions to overseas support staff who struggled to pronounce words in the scripts they were handed to deal with calls. Comments A small Frontier Communications facility in downtown New Canaan, Conn.

Verizon in home agent for frontier